Great Tips on How to Communicate with Debtors

What to do if a debtor doesn't want to pay the loan or just pay for some services provided? It is necessary to make him or her return the money following certain instructions. Otherwise, you may fail. We have prepared simple but effective tips for dealing with collecting debts.

How to Remind the Client about the Debt Repayment?

  • A gentle reminder with a temporary milestone of 3-4 days. If you don't remind about the debt, the client begins to believe that this account is not important to you. With all the softness of communication, you need to obtain the most specific confirmation from the client that he will make payment by a specific date - a clear date of payment will be indicated. On the estimated day of payment, you can call and ask about the status of the payment.
  • If the money has not yet been credited to your account, it is time for a strict reminder. If the commitments are not fulfilled, you no longer need to believe the word. It is necessary to obtain a written promise about the prompt payment of the payment, with the specific date of transfer being indicated. This step is not so much a legal background as a psychological one.
  • Hard requirement. You yourself determine the terms, for which you require to make payment. For example, "You need to make a payment on January 20th. We do not want promises, this should happen now. " It is important not to speak directly about the consequences for unpaid funds. So, simply intimidate the debtor, who will be sure that something terrible can happen. But the most terrible thing, including in business, is uncertainty. The client begins to invent for himself the consequences that really scare him/her.

How to Resist the Manipulation of the Debtor?

Many have a situation where debtors are in no hurry to pay, and at the same time resort to various methods of manipulation. Some refer to the real circumstances, including the lack of money at the moment, others use the emotional impact, including putting pressure on pity and resorting to aggressive behavior.

Protection from such behavior is possible if you use the following methods:

  1. Technique of infinite refinement built on the principle of clarifying questions: We have no money. Payment deadline has passed, so you did not plan to pay? When will you have money?
  2. Technique of opposition to emotions. "What do you think about yourself? I am familiar with your boss, and you will have problems." - "I know that you are familiar with my boss, but your payment has long expired, and I would like to receive a debt." "I feel bad, I just left the hospital. You can understand me. - "I understand you and sympathize with you very much, but your payment has long expired, and I would like to receive a debt."

If a milder form does not help, it is necessary to clearly state the responsibility of the debtor.